Refund-policy

Politica di Rimborso

1. PREAMBLE

This Politica di Rimborso ("Policy") sets out the conditions and terms applicable a refund requests for digital products Acquistato through the website https://conversano.mastertuning.it, owned by MasterTuning Conversano, with registered office alle S.P. 240 delle Grotte Orientali km 25+590, 70014, Conversano, Italia, Partita IVA IT08765100725.

2. DIGITAL PRODUCTS - EXCLUSION di THE RIGHT a REFUND

2.1 Nature di products

The products offered by MasterTuning Conversano are exclusively digital file custom-Creato based on the client's technical specifications. These files represent the result di specialized work performed by our engineers and technicians.

2.2 Refund exclusion

In accordance with Corrente legislation on electronic commerce and consumer protection, and in particular with article 59, paragraph 1, letter o) di the Consumer Code (Legislative Decree 206/2005), we do not offer any refunds for our digital file, as:

These are digital contents not supplied on a tangible medium

Performance has begun with the express agreement di the consumer

The consumer expressly accepts that they lose the right di withdrawal

2.3 Justification for exclusion

The Pagamento made by the Cliente covers:

The intellectual and technical work performed by our engineers

The Usa di our specialized Risorse

The creation and customization di the digital file

The after-sales Supporto service

This work is performed regardless di the final result and must be remunerated even if the Cliente is not completely satisfied with the Prodotto.

3. AFTER-SALES Supporto

3.1 Commitment a quality

We are committed a providing high-quality digital products and guarantee Completato after-sales Supporto service for Tutti our Clienti.

3.2 Technical assistance

In case di technical problems with Acquistato file, we offer:

Dedicated technical Supporto through our ticket system

Assistance for file installation and Usa

Analysis and resolution di any malfunctions arising da intrinsic file defects

3.3 Modifications and optimizations

In certain cases, alle the sole discretion di MasterTuning Conversano, we may offer:

GRATIS modifications or optimizations of Acquistato file

Alternative solutions in case di technical incompatibility

It is specified that such interventions do not in any way constitute a refund, neither partial nor Totaleeeee, but exclusively represent an after-sales Supporto service aimed alle ensuring the best possible Cliente experience.

4. Sistema crediti

4.1 How crediti work

Our site uses a prepaid Sistema crediti. crediti are Acquistato in advance and credited a the Cliente's account. Each credito corresponds to a specific Valore in euros.

4.2 No refund for crediti

Acquistato credits cannot be refunded in any case. This is because:

crediti represent a prepaid Saldo for future services

crediti have no expiration date and remain valid as long as the Cliente's account is active

The Cliente has full freedom a Usa crediti for any di our Disponibile products and services

4.3 Account closure

In the event di account closure, either voluntary oppure for violation of our Termini e condizioni, remaining crediti will be automatically forfeited without any right a refund.

5. EXCEPTIONAL CIRCUMSTANCES

5.1 Discretionary interventions

MasterTuning Conversano reserves the right, alle its absolute and non-challengeable discretion, a grant goodwill gestures in exceptional circumstances, such as:

Manifest errors attributable exclusively a MasterTuning Conversano

Totale impossibility of using the file for reasons attributable to MasterTuning Conversano

Severe and documented technical issues intrinsic a the digital file supplied

5.2 Non-binding precedents

Any goodwill gestures granted do not constitute a binding precedent and do not entitle the Cliente a similar treatment in the future oppure Altri Clienti to the same treatment.

6. EXCLUSIONS AND LIMITATIONS

The following situations do NOT entitle a any refund oppure compensation:

Change di mind by the Cliente after purchase

Lack di technical knowledge for file installation

Incompatibility with the Cliente's Veicolo for reasons not attributable a MasterTuning Conversano

Inability a install the file due to problems with the Veicolo oppure Lettura tool

Incorrect Usa di the file oppure installation by unauthorized personnel

Legale restrictions on the use of the file in the Cliente's Paese

Unsatisfactory Risultati in terms di expected performance

Revocation di Veicolo warranty by the manufacturer

Legale consequences arising from improper use of the file

7. RESPONSIBILITY di THE INSTALLER

MasterTuning Conversano provides exclusively digital file and cannot know the Stato oppure conditions di the Veicolo on which they will be installed.

The professional who installs the file (the "Installer") is solely responsible for:

The file installation process on the Veicolo

Verifica of the vehicle's suitability to receive the modifications

Informing the end Cliente about the risks and consequences di installation

Any damage a the Veicolo resulting da installation

No refund or compensation request related to the installation or its consequences will be accepted.

8. ALTERNATIVE DISPUTE RESOLUTION

In accordance with Article 14 di Regulation (EU) 524/2013, MasterTuning Conversano informs consumers that, in the event of a dispute, they may Usa the Online Dispute Resolution (ODR) Piattaforma Disponibile alle the following Indirizzo: https://ec.europa.eu/consumers/odr.

9. Contatti

For any questions regarding this Politica di Rimborso, you can Contattaci:

MasterTuning Conversano

S.P. 240 delle Grotte Orientali km 25+590

Conversano, Italia

Email: conversano@mastertuning.it

Telefono: 3386565341

10. FINAL PROVISIONS

10.1 This Politica di Rimborso is an integral part di the Generale Termini e condizioni of MasterTuning Conversano.

10.2 MasterTuning Conversano reserves the right a modify this Policy alle any time. Changes will take effect da the moment di publication on the website.

10.3 By making a purchase, the Cliente declares a have read, understood and accepted this Politica di Rimborso in full.